Warranties for all items may vary by product. Most products have warranties from 90 days to 1 year. Warranties are supported and serviced by the manufacturer of the products. OrderPaintball.com does not provide any free warranty service. Shipping charges for warranty returns is the sole responsibility of the customer. If you have used your equipment and encounter a problem your equipment may be eligible for repair under warranty. Keep in mind that most paintball equipment requires a high level of care and repeated maintenance procedures. Some failures may be cause by the lack of this maintenance and may not be covered by warranty. Some examples of this maintenance are: cleaning, battery replacement, oil, grease, adjustments both mechanical or electronic, worn seals and orings.
Unlike other online dealers, OrderPaintball.com has a full service paintball equipment repair facilty that has been in operation for 16 years. If your equipment is eligible for warranty repair please contact the manufacturer. If your item is in need of service or is out of warranty contact us at 630.585.5651. You may need to send your equipment to us for proper evaluation. This evaluation is free. You will be responsible for all shipping charges to and from OrderPaintball.com Visit our Repair and Service page for more information.
Paintballs
Paintballs are not covered under any warranty. Paintballs will only be shipped by ground. Shipping during the cold season can be hazardous to the paintballs. We inspect all paintball packaging prior to shipping for any damage, However we cannot inspect for individual broken paintballs inside bags. If there is significant damage to your paintball shipment upon receipt you will need to file a claim with the shipping company. If there are only a few broken balls it is easy to clean and correct. Remember the fill from a broken paintball does not hurt the other paintballs. Paint fill can easily be wiped off with a little patience. Try and carefully identify and remove the broken ball or balls from the bag. Then dump out the rest of the paint on a towel or paper towels. Use another towel or paper towels to rub the balls around and clean off the fill. Make sure your towels are clean and dry. DO NOT use any kind of water or cleaner on the paintballs. Any moisture besides the paints own fill will damage the paintballs. Continue cleaning until the fill residue is mostly gone. A little fill residue will typically not hurt performance. Rebag the clean paintballs in a baggie and you're ready to use them!
Please do not call for repair or service instructions over the phone. Orderpaintball.com does not provide free service or repair information over the phone.
