General Returns Policy
You may return most new, unopened items sold by OrderPaintball.com within 30 days of the original invoice for a full refund. Certain products may not be returned for any reason, including paintballs, custom jerseys, and any washed or worn apparel item including goggles. Some high end paintball guns and equipment are exclusively handled by their manufactureres after a sale. If opened or used these items will be warrantied and serviced by their respective manufacturer. Items of this natured will be specifically noted in the item description. Some specially priced or clearance items may not be returnable. These items will also be clearly marked, if returns are not available. Customers are responsible for all costs associated with return shipping. If the return is due to an error on our part we will cover the return shipping costs. All returns are credited to the original form of payment received. You must call us 630.585.5651 for a return RMA number or you can start the process on your own by reading "Requesting a Return Procedure" below.
After receiving the item, I decided I dont want it
I am returning it new, unopened and unused.
Returned items of this natured are subject to a minimum 5% restocking fee. To qualify for this lowest restocking fee, items must be returned in "mint" condition. This means the item(s) are returned unaltered and complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion. You must call us 630.585.5651 for a return RMA number or you can start the process on your own by reading "Requesting a Return Procedure" below.
Want to avoid a restocking fee?
Customers may avoid restocking fees by returning items for store credit. Credit is issued in the form of an OrderPaintball.com gift card. To qualify, items must be returned in new, unopened and unused "mint" condition. You must call us 630.585.5651 for a return RMA number or you can start the process on your own by reading "Requesting a Return Procedure" below.
I tried out my new paintball equipment (gun,airtank,loader etc...) and I don't like it.
Can I return it?
In short the answer is yes. However, returns of this kind can be complicated. You must keep in mind the item you are returning is now not considered new. Any attempt to fire, load, power-up, cycle, fill with air or CO2 is considered use. In these cases the items are subject to a return fee ranging from 20% up to 80% of the items invoice price. Since the item(s) can no longer be considered new or sold as new these higher fees will apply. The final amount of this fee is entirely up to the discrection of OrderPaintball.com and can only be determined once the item(s) have been received and the condition assessed. By accepting an RMA for these items you agreeing entirely to this policy. The fee can also be increased by missing items that came with the product, such as spare parts or warranty cards or by damage to original packaging. Do not use the original manufacturer item packing as the shipping container. Used items returned broken or non-functioning may be returned back to you at your cost without any return credit. If we decide to keep a broken item the cost to repair the item will also be deducted from your credit. Please call us at 630.585.5651 to discuss the return of used items and get an RMA. We will not accept any item without a return RMA. We do have an an automated system for returns however Used item returns will almost alway require verbal contact.
A note on returning used items
While OrderPaintball.com does except, within the proper time frame, used equpiment, we do not recommend this as a means to "test" new items and then return them. Because the items you are returning are considered used their value will be significanly reduced based on the current market value of that item. The return restocking fee may not be to your liking or approval, however it is entirely up to us to decide that. That cost or value is not a fixed system and can vary based on the items manufactured age (when the product was introduced to the market), condition of the return,(is the product still close to mint or did you drop it in the mud) and current market demand for the particular product. We urgently recommend that you consider all options before requesting to return a used item. Try reselling or trading to a friend or other options where you can recover most of your original cost.
Packing your return.
Do not use the manufacturers original item packaging or box for your shipping container. Damage to the original packaging will adversly effect your return value. Use an appropriate shipping box and padding or packing peanuts to ensure there is no damage. If the item you are returning has a high value, consider insurance against loss or theft during delivery. Most delivery companies only offer basic coverage of $100 unless you specify and pay for more. Keep you shipping receipt and tracking information.
The wrong item is shipped in your order.
In the event you recieve the wrong item in your order you must notify us within 5 days of receiving your shipment. Getting the wrong item means the item did not match the SKU# on the invoice. Call us immediately at 630.585.5651 and we will provide instructions on returning the wrong item and getting it replaced or you can start the process on your own by reading "Requesting a Return Procedure" below.
I received the wrong order. Someone else's order is in the package!
If you have recieved an order intended for another customer please call us immediately at 630.585.5651 for instructions on returning the incorrect order and getting you the correct order.
Requesting a Return Procedure.
Once you have determined you are ready to request a return you may call us at 630.585.5651 and we can set-up a return for you, or you can start the process yourself.
First you'll need to be logged into the account with which you made the order you wish to return.
Next you'll need to go to your order history. In your order history select the order that contains the item or items you wish to request a return for. Once you can see the invoice, scroll down under the invoice and select the items for return and the quantity if needed. Then select the reason for return and what you would like us to do. Then select to create the return. This sets up the return request. It does not approve the return. You will receive an email from us with an approval or denial and other instructions. We may also try and reach you over the phone if circumstances require it. Once a return has been approved, box and ship your return according to the packing tips above. Your return is still subject to making it back to our facility. Any restocking fees if they apply based on our determination of condition.
